Refund and Cancellation

Our focus is complete customer satisfaction. Calibyte Private Limited provides professional services such as custom software engineering, LMS implementation, university industry programmes, and intelligent automation. If you are displeased with the services provided, we will consider a refund where the reasons are genuine and established after investigation. Please read the applicable proposal, statement of work, or service agreement before purchasing, as that document sets out the specific scope, fees, and timelines for the services you buy.

In case of dissatisfaction with our services, clients may request cancellation of a project or ongoing engagement and, where eligible, a refund. Our policy for cancellation and refund is as follows:

Cancellation Policy

For cancellations, please write to us at contact@calibyte.com, call +91-7082303224, or use the contact us page.

For project work, cancellation before work has started may be accepted subject to any agreed booking or kickoff fee. Once work has started, fees for time, licences, and deliverables already provided are payable and are not cancelled automatically. For ongoing retainers or support periods, requests received later than 5 business days prior to the end of the current service period will be treated as cancellation for the next service period.

Refund Policy

We will work in good faith to deliver the agreed scope and to address reasonable concerns raised during the engagement.

A refund may be considered where we have not delivered the agreed services, or where a genuine, investigated reason justifies it. Work already completed, third-party costs, and approved milestones are generally non-refundable. Any refund amount, if approved, will be limited to fees paid for undelivered work.

If payment was made by credit card or through a payment gateway, an approved refund will be issued to the original payment method or account used at the time of purchase, subject to the processing time of the bank or payment provider.